For service businesses
Service businesses.Built to run better.
We connect your leads, follow-up, scheduling, and daily operations into one clear system—so your team can focus on the service.
Start with a business audit to identify gaps in follow-up, scheduling, and operations.
Structure. Clarity. Execution.
Where it breaks
Leads arrive everywhere. Follow-through lives nowhere.
Calls, texts, forms, inboxes, calendars, a CRM someone half-updates, and software that does not talk to the rest. Each tool does its job. The business around them does not hold together.
- Leads
- Calls
- Texts
- Inboxes
- Scheduling
- CRM
- Staff
- Follow-up
- Reporting
- Disconnected software
What XENTH builds
One order for the whole path, from first inquiry to the report.
Each step has an owner, a next action and a record. Nothing is left to memory.
- 01Lead captured
- 02Fast response
- 03Qualified
- 04Booked
- 05Customer record
- 06Delivered
- 07Reporting
Services
Start with the audit. Install only what it proves you need.
-
A written diagnosis of where leads, time and revenue are slipping, and the minimum system we would install to stop it. No obligation to continue.
Audit details -
Every inquiry gets a fast, consistent first response and reaches the right person. Routine questions are handled; anything that needs judgment goes to your team.
Front desk details -
We trace where winnable work is being lost, such as unanswered inquiries, quotes with no follow-up and visits that never rebooked, and set up the way back.
Recovery details -
Follow-up that happens on schedule, whoever is busy: owned next steps, timely messages and a clear record of what was said.
Follow-up details -
Easier booking, reminders that work, and a defined path for recovering appointments that fall through.
Booking details -
A respectful, consent-aware way back to people who asked once and went quiet.
Reactivation details -
The tools you already pay for, connected well, with repetitive steps removed where it clearly helps.
Automation details -
One organized place for leads, customers, tasks and the few numbers you watch, built around how your business actually runs.
Implementation details -
Ongoing support to monitor, report, fix and improve, so the system keeps working as the business changes.
Managed support details
Built for dental and private practices · med spas and wellness · chiropractic and therapy · HVAC, plumbing and home services · professional and local services. Who we help
The system behind the service
Three layers. One operating discipline.
You buy results. Underneath, every engagement runs on the same architecture, which is what lets the work hold together after we step back.
- NORTH STARStructureWhere the business is going, who owns what, and what matters this week.
- COMMANDClarityWhat is happening now, what has been decided, and what needs attention.
- VANTAGEExecutionWork that moves, gets followed up, and leaves evidence that it was done.
Explore the operating layers
Structure: Set the direction, name the owner, and agree what matters this week.
How XENTH works
Understand. Build. Operate.
- 01
Understand
We audit where work, leads and information are breaking down, starting with the people doing the work.
- 02
Build
We install the minimum operating system needed, with your team, in the tools you already use where possible.
- 03
Operate
We measure, improve and support execution, so the improvements stay in use.
Timeline depends on scope. Most initial audits and implementation plans are designed to move quickly without disrupting your operation.
Founder-led
Clarity is an operating skill.
Michael Derby built XENTH on a career in public communications leadership: working out what is actually happening, making it plain enough to act on, and getting people to follow through.
Build a business that knows what needs attention.
Tell us where yours is losing time, leads and money. We will reply with a recommended next step, or tell you plainly if XENTH is not the right fit.